Artist Experience Coordinator
Publisher Name 06
Type of Job
March 31, 2020, 9:00:00 PM
About the job
Artist Experience Specialist
The Artist Experience Specialist (AXS) will set the tone for AIP as the primary point of contact for participants, instructors, vendors, partners, and any interested parties. This role is a key and integral part of AIP’s orderly and successful operation. AIP is committed to providing participants with memorable experiences and the Artist Experience Specialist is an important part of that mission.
The Artist Experience Specialist must have excellent written/verbal communication and time-management skills and be organized, proactive, resourceful, easily adapt, and problem solve.
Provide quality customer service to AIP participants, instructors, and partners via email, text and phone by answering product and service questions
Drive and complete sales, reach out and follow up to complete transactions
Organize and manage the AIP email inbox & shared drive, and website and other software needs
Manage and track all AIP participant registrations forms
Confirm registration and payment status; Follow-up with participants as needed
Maintains participant records by updating account information
Forward and communicate any questions, feedback, & updates to respective AIP team member as needed
Resolve product or service problems by clarifying the participant’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following-up to ensure resolution.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product and/or service reports by collecting and analyzing customer information and trends
Perform administrative tasks as requested by AIP team member, including but not limited to research, document management, website maintenance, etc.
In the interim, the Artist Experience Specialist will need to help with marketing and program development initiatives. This will entail:
Execute marketing tasks such as outreach and early phase relationship building
Proofreading newsletters, marketing materials, social media posts, and advertisements
Organize budgets, basic accounting, help manage tasks on task platform
Help coordinate and make online courses Go Live by communicating and scheduling with teachers, participants, and AIP team
Conduct preliminary research on potential trip destinations, outline itineraries, dates, etc.
Help coordinate between universities and other partners on an ongoing basis
Previous experience in a customer support role, 1+ year, is required
Previous experience in university, travel, and/or arts are a plus
Experience in sales
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